RETURN & REFUND POLICY
Please read our return and refund policy carefully before placing your order.
📦 RETURN & REFUND ELIGIBILITY
At MiniLoom, returns and refunds are applicable only in the case of a damaged product received.
If you receive a damaged product, please contact us immediately after receiving your parcel.
🎥 MANDATORY UNBOXING VIDEO
To be eligible for a return or refund due to a damaged product, a complete video of opening the parcel is mandatory.
The video must clearly show the unopened parcel being opened from the beginning and continue until the product is completely removed and inspected.
The video must be continuous, without any pause, cuts, edits, or interruptions.
Claims for damage may not be accepted without a valid continuous unboxing video.
💰 REFUND & SHIPPING CHARGES
If your claim is approved due to a genuine damaged product, the refund will include the applicable product amount and shipping charges paid by you.
📏 SIZE & FIT
Customers are requested to carefully check the size details mentioned in the product description before placing an order.
Sizes and measurements may vary depending on the brand and product design.
Returns or refunds will not be applicable due to incorrect size selection after an order has been placed.
🎨 PRODUCT COLOUR
We make every effort to display our products as accurately as possible. However, slight variations in colour may occur due to lighting, photography, editing, and differences in individual device screens.
Minor colour variations between the product images and the actual product will not be considered a product defect.
⚠️ IMPORTANT
Please carefully review the product description, size information, and product images before placing your order.
Returns and refunds are applicable only according to the conditions mentioned in this policy.
NEED HELP?
For assistance regarding a return, refund, or damaged product, please contact MiniLoom.
Thank you for shopping with MiniLoom. ✨